Refund Policy

Effective date: July 23, 2026 · Last updated: July 23, 2026

This Refund Policy applies to all purchases made through WordBridge at wordbridge.world. WordBridge is a SaaS (software-as-a-service) product providing translation, grammar correction, and text-to-speech features via a Chrome extension and web dashboard.

1. General Policy

All WordBridge Premium subscription purchases are non-refundable. When you purchase a subscription, you gain immediate access to all Premium features and we begin providing the service right away.

We encourage you to use our free tier to evaluate WordBridge before upgrading to Premium. The free plan gives you access to all core features with a daily usage limit, allowing you to make an informed decision before purchasing.

2. Cancellation Policy

• Cancel your subscription anytime from your dashboard under Billing & Payments — no questions asked.
• Cancellation takes effect at the end of your current billing period.
• You retain full Premium access until that date.
• Your account then automatically reverts to the Free plan.
• No cancellation fees or penalties apply.

3. Exceptions — When We Will Issue a Refund

While our general policy is no refunds, we will issue a refund in these specific circumstances:

• Duplicate charge: If charged more than once for the same subscription period due to a billing error, we will refund the duplicate charge in full.
• Billing error: If an incorrect amount was charged, we will correct and refund the difference.
• Service unavailability: If Premium features were completely inaccessible for more than 72 consecutive hours due to issues on our end, you may request a pro-rated credit or refund for the affected period.

Contact us within 7 days of the charge with your transaction details to request a refund under any of these exceptions.

4. How to Request a Refund

• Email us at support@wordbridge.world
• Include your registered email address and Paddle transaction ID (found in your payment confirmation email)
• Describe the reason for your refund request

We will respond within 5 business days. Approved refunds are processed through Paddle and may take 5–10 business days to appear on your statement.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. We are always willing to resolve billing concerns directly and quickly.

6. Payment Processor

All payments are processed by Paddle, our authorised merchant of record. Paddle appears on your bank statement as the merchant for WordBridge purchases. You can also contact Paddle directly at paddle.com.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

• Email: support@wordbridge.world
• Website: wordbridge.world